Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • Items must be returned to our warehouse within 28 days of delivery in their original, saleable condition. 
  • All items should be unused, pristine, and in their original packaging.
  • Any items that have been partially or fully assembled will not be accepted. Ensure your return is packaged in the same way and condition as it was originally dispatched.
  • A collection fee of £80 will apply. 
  • For specialist delivery item returns, please contact our Customer Service Team to organise a collection.
  • For parcel items, please complete the returns form and send via an insured courier service. We aim to process refunds within 7 days of receiving the item at our Distribution Centre.
  • Address for returns: 2 Kingsly Close, WF2 7EB, West Yorkshire
  • If the returned item is not in a fully saleable condition, we reserve the right to refuse the refund or to deduct up to 50% of the original selling price from the refund amount

To start a return, you can contact us at sales@craftedluxeinteriors.co.uk. Please note that returns will need to be sent to the following address: 2 Kingsly Close, WF2 7EB, West Yorkshire.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@craftedluxeinteriors.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our team will discuss the following options with you:

  • Arranging for a technician to attempt to fix the fault
  • An exchange
  • A return and refund In cases where a return is necessary due to faults or damage caused by Crafted Luxe we will fully refund your order, including any delivery charges, and cover the return postage or pick-up costs. 

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@craftedluxeinteriors.co.uk.